To qualify for a return, the item must be returned in the same condition in which it was received. It must not be used, damaged, or altered, and should include its original packaging, tags, and proof of purchase or receipt.
Before sending any item back, please contact us through WhatsApp, Facebook, or Instagram Direct Messages to submit your return request. If your request is approved, we will provide you with the necessary instructions for returning your order. We cannot accept items that are sent back without prior communication and approval.
Please check your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the situation and work toward a suitable solution.
If you would like a different item, the quickest option is to request a return for your current product. Once the return has been approved, you can place a new order for the item you prefer.
After we receive and inspect your returned item, we will notify you of the outcome of your refund request. If the refund is approved, the amount will be returned to the client by Instapay. Please keep in mind that banks and payment providers may require additional time to complete and display the refund.
Last updated: August 2026